When choosing a gift, what customers care about most is peace of mind: Is the product truly authentic, is the quality as described, and if there is any issue, will their rights be protected? 

At Chus, customer trust and experience are our top priorities. That’s why we have built a transparent refund policy and a commitment to only genuine products from trusted Vietnamese brands, so every gift is not only beautiful but also carries true value.

Our Commitment to Genuine Vietnamese Products

At Chus, we believe each gift carries cultural value and the reputation of Vietnamese brands. That's why you can shop with complete confidence:

• 100% authentic products, carefully selected from local Vietnamese brands.

• High-quality Vietnamese products, with strict quality control.

• No resellers - we work directly with trusted brands.

• Transparent and trustworthy - true to the spirit of Handpicked Vietnam.

Refund & Exchange Policy at Chus

Chus supports refunds or exchanges within 5 days to fully protect customer rights.

When are you eligible for refund/exchange?

• Products with technical or manufacturing defects.

• Items not as described in terms of material, size, or color.

• Products damaged during shipping.

Conditions

To be eligible for an exchange or refund, please ensure the following conditions are met:

• The product must be in its original, unused condition.

• All packaging, tags, and labels must be intact, and you must provide the Chus purchase invoice.

• The request must be submitted within 5 days of receipt.

• Unboxing video recording is mandatory to verify any product damage caused by shipping or the seller's fault.

• For personalized products (e.g., items with engraving, embroidery, or custom prints), please contact our customer service team directly for assistance.

• Returns or exchanges due to personal change of mind or incorrect purchase are not supported.

How to request

You can initiate a return or exchange by filling out the Return/Exchange Form or by contacting our hotline at 0906 732 906 for quick support.

The Return/Exchange Process

1. Verification: Once we receive your form submission, Chus will contact you for verification (you will be asked to provide unboxing video).

2. Seller Confirmation: After all necessary photos and videos are submitted, Chus will work with the seller to confirm the issue.

3. Return Shipping: You will package the product and ship it back according to our instructions.

4. Refund or Exchange: Chus will confirm the return and process a full refund via the payment method you provided on the form, or ship the replacement product. This process takes a maximum of 15 business days. If the issue is on the seller's part, Chus will cover all shipping costs.

>>> For step-by-step details, please visit Chus Return & Exchange Policy.

Why You Can Trust Shopping at Chus

• Authentic Vietnamese products from reputable local brands.

• High-quality and true to description - guaranteed transparency.

• Clear refund policy, handled quickly and efficiently.

• Recognized credibility: Chus proudly partners with Google and the Ministry of Public Security's Department of Cybersecurity and Hi-tech Crime Prevention and Control in the campaign against online scams.

At Chus, we don’t just sell products, we deliver peace of mind and trust in every gift.

Conclusion

With a transparent refund and exchange policy and our commitment to authentic products, Chus ensures a completely worry-free shopping experience. 

Every product is not only a gift, but also a testament to Handpicked Vietnam - genuine gifts from trusted local brands.