When choosing a gift, what customers care about most is peace of mind: Is the product truly authentic, is the quality as described, and if there is any issue, will their rights be protected? 

At Chus, customer trust and experience are our top priorities. That’s why we have built a transparent refund policy and a commitment to only genuine products from trusted Vietnamese brands, so every gift is not only beautiful but also carries true value.

Our Commitment to Genuine Vietnamese Products

At Chus, we believe each gift carries cultural value and the reputation of Vietnamese brands. That's why you can shop with complete confidence:

• 100% authentic products, carefully selected from local Vietnamese brands.

• High-quality Vietnamese products, with strict quality control.

• No resellers - we work directly with trusted brands.

• Transparent and trustworthy - true to the spirit of Handpicked Vietnam.

Refund & Exchange Policy at Chus

Chus supports refunds or exchanges within 5 days to fully protect customer rights.

When are you eligible for refund/exchange?

• Products with technical or manufacturing defects.

• Items not as described in terms of material, size, or color.

• Products damaged during shipping.

Conditions

To be eligible for an exchange or refund, please ensure the following conditions are met:

• The product must be in its original condition with all tags, labels, and packaging intact.

• You must provide a valid purchase receipt from Chus.

• The request must be submitted within 7 days of receiving your order.

• For personalized products (e.g., items with engraving, embroidery, or custom prints), please contact our customer service team directly for assistance.

• Exchanges or returns will not be accepted for reasons such as change of mind or incorrect purchases.

How to request

• Fill out the return and exchange form or call our hotline at 0906 532 906 for quick support

• Repack the product and send it back as instructed.

• Refund or exchange: Chus will confirm and process either a refund via your original payment method or send a replacement (within 15 working days).

>>> For step-by-step details, please visit Chus Return & Exchange Policy.

Why You Can Trust Shopping at Chus

• Authentic Vietnamese products from reputable local brands.

• High-quality and true to description - guaranteed transparency.

• Clear refund policy, handled quickly and efficiently.

• Recognized credibility: Chus proudly partners with Google and the Ministry of Public Security's Department of Cybersecurity and Hi-tech Crime Prevention and Control in the campaign against online scams.

At Chus, we don’t just sell products, we deliver peace of mind and trust in every gift.

Conclusion

With a transparent refund and exchange policy and our commitment to authentic products, Chus ensures a completely worry-free shopping experience. 

Every product is not only a gift, but also a testament to Handpicked Vietnam - genuine gifts from trusted local brands.