Top 5 Common Questions from New Sellers on CHUS

Are you an artisan or small brand looking to expand your sales channels but still wondering about CHUS?

These are exactly the questions that the CHUS team receives most from new sellers. Let's explore them in detail to get the clearest picture of this platform!

The 5 most important questions every new seller wonders about CHUS

1. What is CHUS.vn and how is it different from other e-commerce platforms?

Many people wonder if CHUS is just another Shopee, Lazada, or Tiki.

The answer is completely different!

CHUS.vn is an e-commerce platform specializing in handcrafted gifts and local Vietnamese products. While other major platforms focus on selling everything in huge quantities, CHUS chooses the approach of "less but better quality."

What makes CHUS different

The most special thing is how CHUS carefully selects each seller. Instead of letting you "drown" among millions of products, CHUS wants every seller to have their own story and be remembered by customers.

CHUS's goal doesn't stop at connecting Vietnamese products with domestic customers. It also aims to introduce the essence of Vietnamese culture and handicrafts to international friends.

Who are CHUS's customers?

CHUS mainly serves people with stable income and businesses needing meaningful gifts. Especially customers who love handcrafted products and are environmentally conscious.

This is a group of customers willing to pay fair prices for products with real value.

Less but better - CHUS selects each story, not everything!

2. Do sellers need to pay store opening fees?

This is definitely the top concern for new sellers. Especially those just starting online business with limited budgets.

The good news is CHUS doesn't charge any store opening fees!

Commission model - win-win for both sides

Instead, CHUS applies a commission model. This means only when you have successful orders does CHUS take a small percentage.

This means CHUS's and sellers' interests always go together. CHUS only benefits when you sell products.

Free store setup support

During the onboarding phase, the CHUS team will help you set up your store according to proper standards. From optimizing product pages, editing descriptions, to ensuring images meet standards - all for free.

Additionally, you can participate in CHUS's seasonal marketing programs to increase visibility. Without being required to spend advertising budget. These programs are usually organized during major holidays like Tet, March 8th, Valentine's, and Christmas.

$0 store opening fee, only commission when you sell - everyone wins!

3. Who will be responsible for shipping and customer care?

One of the biggest worries for small sellers is handling logistics and customer service.

Fortunately, with CHUS, you only need to focus on what you do best - creating quality products!

Simple process for sellers

You only need to package products according to proper standards. Everything else from pickup to delivery will be handled by shipping partners.

Communication with customers from ordering to receiving is all handled by CHUS's customer care team.

Reliable shipping partners

CHUS partners with reputable shipping companies like Giao Hang Nhanh, GHTK, and Lalamove. This ensures orders are delivered to customers safely and quickly.

Flexible return handling

In rare cases where customers need to return products, the CHUS team will contact you directly. The goal is always to ensure benefits for both sellers and customers, avoiding unnecessary disputes.

This means you can focus on product development with peace of mind. Instead of worrying about complex operational issues.

You do the art, CHUS does the... shipping. Everyone has their own specialty!

4. Can products that aren't 100% handmade be sold on CHUS?

This is a question many sellers are interested in. Especially those with products combining handcraft and technology.

Actually, CHUS doesn't require products to be 100% handmade.

What's more important is that your product fits the platform's core values and spirit.

CHUS's priority criteria

Having local cultural elements: Whether from distinctive materials, traditional designs, or cultural stories behind the product. For example, a t-shirt printed with images of Hanoi's Old Quarter, even if machine-made, still carries strong Vietnamese identity.

Environmentally friendly: Products made from eco-friendly materials or with safe production processes. In the context of consumers increasingly caring about sustainability, such products have great advantages.

Health-caring, slow living nature: From herbal teas, scented candles, decor items, to handmade goods - all can find their place on the platform.

The only condition

Your product must be a Vietnamese product, have real value, and fit CHUS's spirit. If you meet this, the CHUS team is very willing to cooperate and support your development with the platform.

100% handmade? Not required! 100% Vietnamese vibe? Must have!

5. Is product photography required to go through CHUS? How long does it take to go live?

This last question relates to the most practical process when starting to sell on CHUS. That's preparing product images and content.

CHUS encourages sellers to take their own photos

CHUS always encourages sellers to photograph their own products and provide them to the platform.

The reason is simple - you understand your product best. You know how to show its strengths and highlight unique features. Moreover, taking your own photos will help you be more proactive and speed up the time products go live.

However, images provided by sellers will be reviewed and edited by the CHUS team. This ensures all products have consistent and professional image quality.

Professional photography service

In case you can't handle the photography part yourself - due to lack of equipment, experience, or time. CHUS provides professional product photography services.

You can contact CHUS directly to see their portfolio and choose the service package most suitable for your budget and needs.

Processing and approval time

The CHUS team needs time to check information, images, edit Vietnamese and English content. As well as add keywords for future advertising purposes.

All these steps are done manually, carefully editing every detail to ensure clear and accurate information.

Approval time is no more than 7 working days (except special holidays). During occasions like March 8th, Valentine's, Tet, Christmas, the team will prioritize products suitable for those holidays.

Take photos yourself or let CHUS handle it, just 7 days and you're online!

Conclusion

Hope these detailed answers have given you a clearer view of CHUS. And help you decide whether this platform fits your business goals.

If you have any other questions, don't hesitate to contact the CHUS team directly for specific consultation!

CHUS: Connecting Quality Local Brands