Return & Refund Process
Chus does not support exchange or return with no reason. In case of product received has any problems (click here for details), Buyer can requests a Return / Refund on our website according to the process below:
- Buyers have to respond our requests on time. Otherwise, your requests will be automatically cancelled according to Chus's policy.
- With make-to-order products, Chus only support Returns / Refunds in case of damaged or broken products and Buyer have to provide evidences.
- Chus does not support to Returns / Refunds due to dissatisfaction or changing on minds.
- For all cases, Chus's decisions are the final.