Return & Refund Process

Please note:

Chus does not support exchange or return with no reason. In case of product received has any problems (click here for details), Buyer can requests a Return / Refund on our website according to the process below:


trả hàng 1

trả hàng 2



     - Buyers have to respond our requests on time. Otherwise, your requests will be automatically cancelled according to Chus's policy.

     - With make-to-order products, Chus only support Returns / Refunds in case of damaged or broken products and Buyer have to provide evidences.

     - Chus does not support to Returns / Refunds due to dissatisfaction or changing on minds.

     - For all cases, Chus's decisions are the final.